Privacy policy

Section A: Personal Information

Personal information is information that identifies or can be used to identify a natural person. Personal information includes details such as an individual’s name, address, email address, and/or phone number, and may include the Internet Protocol (IP) address of your computer.

We will not actively collect personal information about you unless you voluntarily provide it to us. You may choose not to contact us by email, participate in a survey, or provide any personal information on our website. Your choice not to participate in these online activities will not impair your ability to browse our website and read or download information offered on the site.

We may passively collect certain data from you simply from your visit to our website. For more information about the data we may collect, see Sections C and D below.

Section B: Children Under the Age of 18

This website is not directed to children under the age of eighteen (18), and we do not knowingly collect personally identifiable information from children under this age.

Section C: Passive Information Collected

This section describes information passively collected during your visit to our website. This information helps us understand how our site is being used so that we may continually improve its content, performance, suitability, and usefulness. We collect two main types of passive data: navigational data and device information.

• Navigational Data: Navigational data includes log files and clickstream data. Navigational data can identify a user’s web browser and operating system, when and for how long a user visits a website, what pages a user views on a website, and the address of the website the user was visiting previously. We collect this information and use it to administer the website, improve website content, and compile aggregated statistics for marketing and research purposes.
• Device Information: Device information may include your IP address, hardware model, operating system version, unique device identifiers, and mobile network information, including phone number (if applicable). We may collect this information to associate your device identifiers or phone number with your account (if you have one).

Section D: Cookies and Similar Technologies

To enhance the user experience on our website, we use cookies and similar technologies. Cookies are small text files that are placed on your computer, mobile phone, or other device by your web browser at the request of a website. Cookies can be broadly categorized as follows:

• Session Cookies: These cookies allow websites to link the actions of a user during a browsing session. Session cookies are temporary and are deleted when you close your browser. They are used to aid in website navigation and to collect statistical information. A common example is the shopping cart function, where the website stores details of your shopping cart as you proceed through the checkout process.
• Persistent Cookies: These cookies remain on your computer or device for the period specified in the cookie. They are activated each time you visit the website that created the particular cookie. Persistent cookies also aid in website navigation and collecting statistical information and are used to customize a website for a user, such as by storing passwords and preferences so that users do not have to re-enter them each time they visit. A common example is an auto-login or “remember me” function after you first register with a website.

Functional Cookies (Persistent)

These cookies allow our website to remember information you provide to us through our website and choices you make (such as your username, items you have placed in your shopping cart, and products you have recently viewed). These cookies enhance the service we offer you and provide some degree of personalization to our website.

In accordance with EU and Austrian regulations (including the ePrivacy Directive and GDPR), we require your consent to place these cookies on your computer or device. By continuing to use our website, you consent to our use of these cookies. You can manage your cookie preferences through your browser settings.

Functional Cookies in use on this site:

(Here you would list the specific functional cookies used on your site, their purpose, and their duration. This is crucial for transparency and compliance. Examples below)

• Cookie Name: cookie_consent
  • Purpose: Stores the user's cookie consent preferences.
  • Duration: 1 year
• Cookie Name: shopping_cart
  • Purpose: Stores items added to the shopping cart.
  • Duration: Session
• Cookie Name: recently_viewed
  • Purpose: Stores recently viewed products.
  • Duration: 30 days

Performance Cookies (Session)

These cookies collect information about how visitors use our website, such as the referring domain, frequency of visits to certain web pages, and the time spent by users during each visit. These cookies do not collect personally identifying information, and the data collected is generally aggregated and anonymous. We use these cookies to monitor the performance of our website, analyze user behavior, and make improvements to the website as a whole. This helps us understand what content is most popular, identify any areas for improvement, and ensure the website is functioning efficiently.

In accordance with EU and Austrian regulations (including the ePrivacy Directive and GDPR), we require your consent to place these cookies on your computer or device. By continuing to use our website, you consent to our use of these cookies. You can manage your cookie preferences through your browser settings.

(As with the functional cookies, it is essential to list the specific performance cookies used, their purpose, and duration. Examples below)

• Cookie Name: _ga (Google Analytics)
  • Purpose: Used to distinguish users.
  • Duration: 2 years
• Cookie Name: _gid (Google Analytics)
  • Purpose: Used to distinguish users.
  • Duration: 24 hours
• Cookie Name: _gat (Google Analytics)
  • Purpose: Used to throttle request rate.
  • Duration: 1 minute

(Again, a cookie banner or similar mechanism is highly recommended for obtaining explicit user consent and providing clear information.)

It's important to note a few key points regarding cookies and data privacy:

• Explicit Consent: Under the GDPR and ePrivacy Directive, you need explicit consent for non-essential cookies (which includes most functional and performance cookies). Implied consent (like "by continuing to use the site, you agree") is no longer sufficient.
• Cookie Banner/Popup: A clear and informative cookie banner or popup is essential. This banner should:
  • Clearly state what cookies are used and why.
  • Provide options to accept all, reject all (except strictly necessary cookies), or customize cookie preferences.
  • Provide a link to your full privacy policy for more detailed information.
• Browser Settings: Users should also be informed that they can manage cookies through their browser settings, including blocking all cookies or clearing existing cookies.
• Regular Review: You should regularly review the cookies you use on your website to ensure they are still necessary and that your privacy policy remains accurate.
• Third-Party Services: If you use third-party services that set cookies (like Google Analytics, social media plugins, etc.), you are responsible for ensuring that these services comply with data protection regulations.

By being transparent about your cookie usage and providing users with control over their preferences, you can ensure compliance with data protection laws and build trust with your website visitors.

Section E: Personal Information You Volunteer

This website collects personal information that you voluntarily provide when using certain features, such as:

• Completing a contact form (name, email, phone number)
• Subscribing to a newsletter (email address)
• Downloading whitepapers or software (name, company, contact information)
• Participating in surveys or feedback forms (your answers)

We use this information to respond to your requests, improve our products and services, and personalize your experience. You can always choose not to provide this information, but doing so may limit your ability to use certain features.

Section L: Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected and processed, in accordance with this Privacy Policy. Here are some examples of our data retention periods:

• Contact Information: We retain contact information for as long as you maintain a relationship with us, such as by subscribing to our newsletter or having an account on our website.
• Transactional Information: We retain transactional information for a period of time required by law or for audit purposes.
• Analytics Data: We may retain anonymized analytics data for a longer period for research or improvement purposes.

Important Note: These are just examples, and the specific data retention period for your information will depend on the nature of the data and the purposes for which it is used.

Section F: Data Security

We take the security of your personal data very seriously and have implemented a number of security measures to protect your information. These measures include:

• Secure storage: We store your personal data on secure servers with industry-standard security measures.
• Access controls: We restrict access to your personal data to authorized personnel who have a legitimate business need to access it.
• Data encryption: We encrypt your personal data in transit and at rest.
• Regular security reviews: We regularly review our security measures to ensure that they remain effective.

We cannot guarantee that any data transmission over the internet is 100% secure. As a result, you acknowledge that you are transferring your personal information at your own risk.

By using our website, you agree to the terms of this Privacy Policy.